Privacy Notice

Contact details

Email: [email protected]

Account deletion

You can request deletion of your EndMile account inside the app by going to Account Settings and selecting Delete account.

Deleting your account removes your account profile, saved routes, notification settings, and other server-side account data associated with your login. Some records may be retained where we are legally required to keep them, such as billing or tax records.

If you cannot access the app or need help with deletion, contact [email protected] and include the email address used for your account.

What information we collect, use, and why

To provide our journey planning service

• Names and contact details (email address, display name)
• Account information (user ID, tenant membership, travel preferences)
• Website and app user information (page views, feature usage, cookie consent) -- see our Cookie Policy for full details

For the operation of customer accounts

• Names and contact details
• Account information, including registration details
• Marketing and analytics preferences

For service updates and product improvement

• Marketing and analytics preferences (opt-in/opt-out)
• Location data (origin and destination of journey searches, in aggregated form)
• IP addresses
• Website and app user journey information (pages visited, features used)
• Records of consent

To comply with legal requirements

• Name
• Contact information
• Financial transaction information (subscription and billing records)

For dealing with queries, complaints or claims

• Names and contact details
• Account information
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

For more information on our use of legitimate interests as a lawful basis, please contact us using the contact details above.

Where we get personal information from

• Directly from you - when you create an account, enter journey searches, set preferences, or contact us.
• From your employer or organisation - where your employer uses EndMile as a corporate travel tool and provisions your account on your behalf.

How long we keep information

For more information on how long we store your personal information, please contact us using the details provided above.

Who we share information with

Data processors

The following organisations process personal information on our behalf:

Others we may share personal information with

• Relevant regulatory authorities (for example HMRC for tax obligations)
• Organisations we are legally obliged to share personal information with

Sharing information outside the UK

Where necessary, we transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact details above.

Transfers we make directly

Transfers our processors make on our behalf

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.